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H & M

Associates SA

Heritage House Suite 106

Dreyer Street


Cape Town



021 671 8435

Email: train@hmassoc.co.za


Cost of Quality

Duration Half Day

Why Cost of Quality

Improve customer satisfaction, competitiveness, and financial performance by understanding the link between quality improvement and profits. Learn to select, manage, and strategically use Cost of Quality (CoQ) improvement projects within your organization. Surveys show a vast majority of companies either overlook or are unaware of the concept of Cost of Quality (CoQ).

Quality Costs (actual plus hidden) can amount to a large proportion of sales, often 25% or more.

Learn how to successfully use CoQ strategically.

Course Description

This half-day, course helps you understand the vital link between quality management and financial management. The course explains a two-phase strategic approach. Phase one will help you identify and implement COQ projects within your own organization. Phase two links quality and finance with a continuous collection process. The course includes tools such as calculation sheets, case studies, and discussions to make the course interactive, practical, and useful.

Who should attend?

Anyone responsible for continuous improvement; representatives from accounting and finance

Course Structure:

             Understand quality management principles.

             Calculate COQ.

             Conduct COQ assessments.

             Identify COQ cost drivers within their organization.

             Develop a COQ strategy.

             Use COQ to drive prevention in their organization.

             Apply COQ to manage improvement projects for their company.

 Delegates Receive a H & M Certificate

This course material is aligned to the body of knowledge requirements for the ASQ Certified Quality Technician

Build this course into your Employee Development Program